Refund Policy
NEXT Institute works hard to give students excellent value for money. We allow learners a one-week refund guarantee on the purchase of individual courses. The courses become non-refundable once the one-week period has ended, except in certain situations and jurisdictions. If you believe your situation warrants an exception, you can submit your account for review at: support@nextinstitute.org.
If you’re using our services for yourself (instead of on behalf of a business), you may qualify for a refund in the following cases:
- If you live in Denmark or the Netherlands, we’ll cancel your subscription with a one-month notice and refund any part of your subscription period remaining.
- Citizens of the European Union are entitled to a full refund during the 14 days after the subscription begins. Note: This 14-day period begins when the subscription service starts. For example, if you signed up for a one-month free trial, the period begins on the first day of your free trial, so there will be no fees paid as a refund.
- If you made a purchase using Single Euro Payments Area (SEPA) direct debit, you’re entitled to a refund from your bank under the terms and conditions of your agreement with your bank. A SEPA direct debit refund must be claimed within eight weeks starting from the date on which your account was debited.
